Benefits of Cloud Contact Centers
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a
March 11, 2021
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a
While desktop-as-a-service (DaaS) is nothing new, 2020 definitely put its stamp on approval on remote work and virtual workstations. As millions of employees were sent
Today, there are so many as-a-service options there’s a whole new category to describe this computing model – Everything-as-a-Service! It’s written as XaaS for short,
With companies having employees across multiple locations and working remotely, video conferencing has become a standard communication tool for many businesses. Video conferencing provides a
When it comes to disaster recovery in the coming years, it’s safe to say businesses will become more focused on this area – not less.
Today companies of all sizes feel an increasing need to devote more time and resources to network security. And, for a good reason. Everywhere we
Recruiting top talent, adding new customers, remote collaboration – all of these activities require having an effective business communication system. But if you’re relying on
Software-defined networking (SDN) has emerged as a solution that provides companies with more flexibility in how their network is controlled by separating a network’s control
In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able